What is a template?
A template is an exact replica of the worktop you will receive. The templating process requires a site survey to make sure your worktop fits and helps us to make sure we can deliver to your expectations. Templating will be discussed in more detail with you by one of our customer service advisors when you send us the details of your required worktop. We will be unable to give an installation date until templating has been completed.
Do I have to be present during templating?
Yes. We need you to be there to provide access and to discuss the positioning of joints or other special requirements. Templating is likely to take between 2 – 4 hours pending on the complexity, it could take slightly less or slightly more time. You need to be on site during this time so you can approve our recommendations and the final template. Without your approval we would be unable to commence manufacture of your worktop.
Can I make changes to my worktop order once templating has been completed?
Yes you can, but they would need to be made prior to manufacture and you will be asked to sign a plan, confirming that you have authorised these changes.
Is there anything I must do before you arrive to do the survey?
There are several important points to bear in mind before templating can start, because these points are essential to create the template we wouldn’t be able to complete the survey if these points aren’t addressed:
- Base units must be fixed in place and level. This also applies to island units. Should there be an area with no base units to support the tops, alternative support must be provided eg leg supports etc.
- Existing/temporary worktops must be removed.
- Under-mounted sink(s) need to be in place. Inset sinks need to be on site (or a template of the sink on site is required)
- Appliances and taps must be disconnected and removed, but must be available for accurate positioning of cut-out’s.
- The hob must be on site but disconnected
- The Aga or Range should be in position
- All plastering work should be complete.
- The position of drainer grooves, tap holes and all appliances must be decided prior to the visit.
- Ease of access to the site to be confirmed, any difficulties with access to be highlighted: narrow stairs, site located on upper floors etc.
Is there anything additional I have to do prior to fitting?
Yes, if your worktops are going to weigh 150kg or more, you will need to supply additional labour to lift the worktop. We will advise you of the total weight prior to despatch.
If you have fitted any temporary worktops these need to be removed prior to delivery of worktops.
The sink(s) should be in place but must not be plumbed in and taps should be on site but not plumbed in.
Your hob must also be on site but must be disconnected.
Am I able to fit dressers prior to installation?
No, as this might restrict access, please install dressers after your new worktop has been installed.
Will there be any mess after you have fitted my worktops?
Installing and fitting worktops can be a messy business, however we will be tidy and clean up when installation is complete. A fine layer of dust may settle after installation is complete. Occasionally walls need to be ‘chased out’ meaning some gaps will be left, these should be filled by your kitchen fitter.
After installation and after our fitter completes a post site survey, we ask you to complete and sign a satisfaction note once you are happy with the work we have done.